Refund Policy
1. General Refund Policy
All ticket sales are considered final unless otherwise stated. Refunds are only issued under specific conditions as outlined below.
2. Refund Eligibility
Refunds may be considered in the following situations:
a. Event Cancellation
If an event is cancelled by the organiser, you will be entitled to a full refund, including any booking fees (unless otherwise noted).
b. Event Postponement or Rescheduling
If an event is postponed or rescheduled, your tickets will generally remain valid for the new date. If you are unable to attend the rescheduled event, you may be eligible for a refund—subject to the organiser’s policies.
c. Duplicate Purchase
If you accidentally purchased the same ticket more than once, contact us within 24 hours of booking. We’ll verify the duplicate and process a refund if applicable.
d. Incorrect Booking
Refunds for incorrect ticket selections (e.g., wrong event, date, or number of tickets) are not guaranteed, but we may consider your request on a case-by-case basis—especially if reported within 24 hours of booking and before the event date.
3. Non-Refundable Situations
Refunds will not be issued for:
Change of mind or personal circumstances
Late arrivals or missed events
Event dissatisfaction (unless due to cancellation or major fault)
Tickets purchased through third-party resellers or unofficial channels
4. How to Request a Refund
To request a refund, please email support@eventgoaustralia.com.au with the following details:
Full name used for the booking
Order number or ticket ID
Event name and date
Reason for refund request
Refund requests must be submitted within 7 days of the event date (or within 24 hours for duplicate purchases).
5. Refund Processing
Approved refunds will be processed to your original payment method within 7–10 business days.
You will receive an email confirmation once your refund has been issued.
Refunds may take additional time to appear in your account depending on your bank or payment provider.
