Help centre
Questions,
answered.
If it is not here, email us and we will answer it — and add it to this page.
For attendees
Buying and using tickets
How do I buy a ticket?
Find the event on Explore Events, choose your ticket type and pay at checkout. You do not need an account.
Where is my ticket?
Sent by email and on WhatsApp the moment your order completes — both are included with every ticket. Check your junk folder, then your WhatsApp chats.
What if I cannot find my ticket?
Look in WhatsApp first — every ticket is sent there too. Still stuck? Email support@eventgoaustralia.com.au or call +61 451 987 743 with the name, email and mobile you booked with, and we will resend the same ticket.
Are tickets refundable?
Refund terms are set by each event's organiser and differ between events. There is no single policy across every event on EventGo Australia. The terms for your event are shown at checkout.
What happens if an event is cancelled?
The organiser contacts ticket holders using the details given at purchase. What follows — refund, transfer or a new date — is set by that event's terms.
Where can I find event-specific policies?
On the event's own page. Entry conditions, child policies, venue rules and refund terms are set per event.
How do I contact the organiser?
Through us — email support@eventgoaustralia.com.au with the event name and we will pass it on.
Is my payment secure?
Yes. Payments are processed by Stripe and card details never reach EventGo Australia. No hidden fees are added at checkout.
For organisers
Listing and running events
How do I list an event?
Get in touch — support@eventgoaustralia.com.au or +61 451 987 743. For a first event we usually set it up together.
What information do I need?
Name, date and times, venue and address, ticket types and prices, capacity, an image, and your entry and refund terms.
Can EventGo Australia help market my event?
Yes — see marketing. Paid social, search, SEO, content, reels and design.
How are ticket sales managed?
Through your ticket types and capacity, which you control. Payments run through Stripe.
Who sets refund and entry terms?
You do, per event. They are shown to buyers at checkout.
How do I get support?
Email support@eventgoaustralia.com.au or call +61 451 987 743. On event day you have someone to call.
Pricing, delivery and organiser access
How much does EventGo Australia charge organisers?
The EventGo Australia service fee is 2.49% + $0.49 per paid ticket, with payment processing and Email + WhatsApp ticket delivery included. The organiser chooses who covers it — attendees or the organiser — and free events are free. No setup fee, no subscription. See pricing and the calculator.
Will I pay a card surcharge or a surprise fee at checkout?
No. The price on the event page is the all-in price at checkout, and it is the same whether you pay by card, Apple Pay, Google Pay or Link. EventGo Australia adds no separate card surcharge and no delivery charge.
Do I get my ticket by email or on WhatsApp?
Both. Every ticket is sent by email and on WhatsApp, each with its QR code — both included, with nothing to choose or add at checkout.
Why do you need my mobile number?
Your ticket is sent to it on WhatsApp. That is why checkout asks for a mobile that can receive WhatsApp.
Which payment methods can I use?
Card, Apple Pay, Google Pay and Link, processed by Stripe.
I’m an organiser. Where do I log in?
Use Organiser Login — your EventGo Australia account, straight to your organiser dashboard.
What are Moments?
Highlights from past events on EventGo Australia. See Moments.