What is the EventGo Australia service fee?
2.49% + $0.49 per paid ticket. It is our fee for ticketing and event services: your event page, checkout, payment processing, tickets and Email + WhatsApp ticket delivery. It is the same with card, Apple Pay, Google Pay and Link.
What counts as a paid ticket?
Every ticket that is issued for a price above $0. A ticket type that admits more than one person issues one ticket for each of them: a couple ticket at $200.00 is 2 paid tickets, so its service fee is $5.96 and the attendee pays $205.96 when they cover it. Free and complimentary tickets carry no fee.
Does that include payment processing?
Yes. Payment processing is included in the EventGo Australia service fee. We pay the payment provider from our fee, so there is no separate processing deduction from your proceeds.
Are there any extra card fees?
No. EventGo Australia adds no separate card surcharge. Card, Apple Pay, Google Pay and Link all pay the same total, and no fee is added at the last step.
Is WhatsApp delivery extra?
No. Every ticket is sent by email and on WhatsApp, and both are included in the EventGo Australia service fee. There is no WhatsApp add-on for your attendees and no WhatsApp deduction from your proceeds — on free tickets too.
How do attendees receive their tickets?
By email and on WhatsApp, each with the QR code for the door. That is why checkout asks for a mobile number: we send the tickets there on WhatsApp.
Can I absorb the fee?
Yes. Choose to absorb it: your attendees pay exactly your ticket price, and the EventGo Australia service fee is deducted from your proceeds — nothing else is. On a $100.00 ticket they pay $100.00 and you receive $97.02.
Can my attendees cover the fee?
Yes. Their all-in ticket price includes the EventGo Australia service fee from the first place the price appears, and you receive your full ticket value. On a $100.00 ticket they pay $102.98 and you receive $100.00.
Is event marketing included?
Your event page and its place on the events listing are part of the platform. Managed event marketing is optional, and quoted separately for each event.
Is there a setup fee or a subscription?
No. There is no setup fee and no subscription. The service fee applies to paid tickets when they are sold.